After-Sales Policy

I. Order Cancellation Policy

1. Cancellation Timeframe and Conditions

• Before shipment: You may independently apply for cancellation via "My Orders" on the platform, which will be processed immediately. The refund will be returned to the original payment method within 1-3 working days.
• After shipment: Direct cancellation is not allowed. You need to follow the return process after receiving the product.

2. Non-Cancellable Scenarios

• Orders for customized digital products (e.g., engraved, custom-configured) that have started production.
• Cross-border logistics orders for which waybills have been generated and shipped.

II. Return Policy

1. Return Timeframe

• Users in South Korea: Apply within 7 working days after receiving the product.
• Cross-border users: Apply within 15 working days after receiving the product.

2. Eligible Return Scenarios

• Product quality issues (e.g., malfunctions, damage, abnormal functions) – please provide real photos of the problem.
• Wrong or missing items – please provide the courier waybill and unboxing video.
• Significant discrepancy between the product and platform description – please provide comparison evidence.

3. Non-Returnable Scenarios

• Products damaged due to human factors (e.g., drops, water damage, unauthorized disassembly).
• Products with missing packaging/accessories (e.g., chargers, manuals, warranty cards) that affect secondary sales.
• Personal digital accessories (e.g., earphones, smart bracelet straps) without quality issues.

4. Return Process

1. Submit Application: Select "Return" via "My Orders - After-Sales Application" and upload relevant evidence.
2. Review Confirmation: The platform will complete the review within 2 working days and send the return address upon approval.
3. Return the Product: Ship to the designated address. Shipping costs are divided based on the reason for return:
   • Platform liability (quality/wrong delivery/missing items): Platform covers the cost; reimbursement via courier tracking number.
   • Personal reasons (change of mind/unmet expectations): User covers the cost.
4. Refund Confirmation: The platform will complete the refund within 3-7 working days after receiving and inspecting the returned product.

III. Refund Policy

1. Refund Method

• Refund to the original payment channel (credit card/e-wallet/PayPal, etc.). The arrival time depends on the payment institution's processing speed.

2. Refund Amount

• Quality/wrong delivery/missing items: Full refund (product price + return shipping cost).
• Returns due to personal reasons: Refund the actual payment amount after deducting return shipping costs.
• Order cancellation refund: Full refund of the paid amount with no handling fees.

IV. Special Notes

• Digital products must retain intact serial numbers and warranty labels; otherwise, return review may be affected.
• Corresponding points and coupons will be automatically revoked after the refund is completed.
• After-sales processing time will be extended during holidays (e.g., South Korean Lunar New Year, Chuseok); please refer to platform announcements for details.